Delivery Terms

Delivery

  • We endeavour to process orders received within 2-3 working days. Weekends not included)** For Custom made Zaps 2-5 working days may be needed to fulfil your order.  
  • Orders received after 11.59 hrs will be actioned on the next working day. orders received Saturday and Sunday's will be actioned on the Monday.
  • Our next day delivery service £8.75 is via Royal Mail (Track and Signed for Service) Zaps will still take 2-3 Day to make before posting out.****

  • Signed for service 1st Class via Royal Mail £5.10****

  • 1st Class £3.95 & 2nd Class £2.95**** (Aim service may take longer) Royal Mail Terms

  • Orders being sent to Military address’s on camp post room are tracked a far as the camp mail room with a tracked or signed service. We are not responsible or liable for none delivery from this point.

  • Special rates may apply to orders being shipped to Scottish Highlands & Islands, and Non mainland UK addresses including Isle of Man, and Channel Islands.

  • BFPO Mail, we ship to all BFPO address but cannot give delivery times, tracked service is only as far as BFPO main sorting office in UK.

  • Non mainland UK orders can take 3 - 5 days for delivery shipped via Royal Mail track and signed service.
  • Large / Bulk orders - We may not be able to offer our standard delivery options. We will call you if the size of your order comes into this category and discuss the options with you.
  • We will of course work with you to resolve any delivery issues that may occur.

  • Terms and Conditions apply to all orders.

  • Intervening holidays such as Good Friday, Easter Monday, Christmas Day, Boxing Day, New Years Day and public bank holidays may affect delivery times.

  • If an order is cancelled within 2/3 day of ordering a surcharge of 40% of the ZAP(s) value will apply to cover any costs and time incurred in making your Zap(s) Postage will be refunded in full. Once an order has been posted it is not possible to cancel. (Proof of postage is available on all orders)

  • None Delivery must be reported within 21 day, if later than 21days we cannot replace your order free of charge.

  • Royal mail will not consider any post Missing or Lost (Undelivered) until 14 working days has passed from proof of post date.

** Subject to work load

**** Subject to Royal Mail Terms

Refunds

  • Any refund due to none delivery by Royal Mail will be actioned once the Royal Mail have accepted claim for none delivery.

  • If you go to your bank/card provider and start a claim, we cannot issue a refund and the bank/card provider will take up to 60 days to review any claim made.

if you have any further questions please contact us.